+ Questions about: Spa Policies
Scheduling, cancellations, no shows
Navigating the scheduling and cancellation policies at Pia Esthetics Day Spa is straightforward, ensuring a smooth and enjoyable spa experience for everyone. Here's what you need to know:
For Individual Reservations:
- Advance Booking: We recommend making reservations up to two weeks in advance, especially for day spa packages. This helps secure your preferred date and time and minimizes gaps between services.
- Credit Card Requirement: A credit card or Gift Card number may be required to hold your reservation.
- Cancellation Policy: We have a 24-hour cancellation policy. If you need to cancel, please do so at least 24 hours in advance. Late cancellations will incur a charge of half the price of scheduled services.
- No Shows: If you fail to show up for your appointment without any prior notice, you will be charged the full price of the scheduled services.
For Group Reservations:
- Group Size 3-5: For cancellations or no-shows with less than 2 days' notice, 100% of the reserved services will be charged.
- Group Size 6 or More: For cancellations or no-shows with less than 3 days' notice, 100% of all reserved services will be charged.
- Credit Card for Groups: At least one credit card is required for group bookings. In case of no-shows, the card(s) on file will be charged for the total services missed.
- Reminder System: We send email reminders, text messages, and make phone calls to the number you provide.
- Reconfirmation Requirement: To avoid losing your appointment, you must reconfirm via email, phone, or text message. We reserve the right to cancel unconfirmed appointments.
Why a No-Show Fee?
- Reserved Treatment Time: Your appointment time is specially reserved for you. No-shows leave our technicians with empty slots and prevent other clients from enjoying those services.
- Chargebacks: Credit card chargebacks on fees will be pursued through a third-party collection agency.
For any further inquiries or to make a reservation, please visit Pia Esthetics Contact Page. We're here to help you plan your perfect spa day with ease and clarity.