Scheduling, cancellations, no shows

Navigating the scheduling and cancellation policies at Pia Day Spa is straightforward, ensuring a smooth and enjoyable spa experience for everyone. Here's what you need to know:

For Individual Reservations:

  • Advance Booking:
    We recommend making reservations up to two weeks in advance, especially for day spa packages. This helps secure your preferred date and time and minimizes gaps between services.
  • Credit Card Requirement:
    A credit card or Gift Card number may be required to hold your reservation.
  • Cancellation Policy:
    We have a 24-hour cancellation policy. If you need to cancel, please do so at least 24 hours in advance. Late cancellations will incur a charge of half the price of scheduled services.
  • No Shows:
    If you fail to show up for your appointment without any prior notice, you will be charged the full price of the scheduled services.

For Group Reservations:

  • Group Size 3-5:
    For cancellations or no-shows with less than 2 days' notice, 100% of the reserved services will be charged.
  • Group Size 6 or More:
    For cancellations or no-shows with less than 3 days' notice, 100% of all reserved services will be charged.
  • Credit Card for Groups:
    At least one credit card is required for group bookings. In case of no-shows, the card(s) on file will be charged for the total services missed.

Appointment Confirmation:

  • Reminder System:
    We send email reminders, text messages, and make phone calls to the number you provide.
  • Reconfirmation Requirement:
    To avoid losing your appointment, you must reconfirm via email, phone, or text message. We reserve the right to cancel unconfirmed appointments.

Why a No-Show Fee?

  • Reserved Treatment Time:
    Your appointment time is specially reserved for you. No-shows leave our technicians with empty slots and prevent other clients from enjoying those services.

Additional Note:

  • Chargebacks:
    Credit card chargebacks on fees will be pursued through a third-party collection agency.

For any further inquiries or to make a reservation, please visit Pia Day Spa Contact Page. We're here to help you plan your perfect spa day with ease and clarity.