Return and refund policy

At Pia Day Spa, we want you to love every purchase! But if things don't work out, we've got a straightforward Return and Refund Policy to ensure a hassle-free experience.

Understanding the Policy:

  • Company: That's us, Pia Day Spa, located at 3210 W Bay to Bay Blvd, Tampa, FL 33629.
  • Goods: These are the fabulous items you buy from our Service.
  • Service: This refers to our Website, where you can browse and purchase our products.
  • Website: Find us online at Pia Day Spa.

Your Order Cancellation Rights:

  • Cancellation Window: You have 7 days to change your mind. The countdown starts from the day you receive your Goods.
  • How to Cancel: Simply inform us of your decision to cancel. You can reach out via email or call us at (813)831-2418.

Refunds:

  • Processing Time: We'll process your refund within 14 days of receiving the returned Goods.
  • Refund Method: We'll use the same payment method you used for the purchase, and there are no hidden fees.

Conditions for Returns:

  • Time Frame: Make sure your Goods were purchased within the last 7 days.
  • Packaging: Items need to be in their original packaging.
  • Non-returnable Goods: Customized items, perishable goods, items not suitable for return due to health/hygiene reasons, and items that have been inseparably mixed with others post-delivery.

Returning Goods:

  • Your Responsibility: You'll need to cover the cost and risk of returning the Goods to us.
  • Return Address: Send them to Pia Day Spa, 3210 W Bay to Bay Blvd, Tampa, FL 33629.
  • Recommendation: Use an insured and trackable mail service, as we can't refund items lost or damaged in transit.

Gift Returns:

  • Gift Credit: If your item was a gift, you'll receive a gift credit equal to the value of your return.
  • Refund to Gift Giver: If the item wasn't marked as a gift, or the giver had the order shipped to themselves, the refund goes back to them.

Need More Info?

  • If you have any questions about our Returns and Refunds Policy, feel free to reach out. Contact us via email or give us a call at (813)831-2418.

We at Pia Day Spa are dedicated to ensuring that your shopping experience is as rejuvenating as our spa services. So, shop with confidence, knowing we're here to support you every step of the way!